Christmas/New Year Delivery Information: The Keto-Pro fulfilment team (and our couriers!) are taking some well-deserved time off between Christmas and New Year. Although we will continue to dispatch orders during this time, you may find that your order takes a little bit longer than usual to arrive. Normal service will be resumed in January!
At Keto-Pro, we dispatch orders Monday-Friday, except Bank Holidays. We will endeavour to ensure all parcels are delivered by the time-scale shown below, but we cannot be held responsible for any parcels that are delayed due to adverse weather conditions, which is unfortunately out of our hands. We can only apologise in advance for this, and will try our best to notify you of any delays.
We dispatch orders on weekdays only, Monday-Friday, except Bank Holidays.
SERVICE
TIME
COST
FREE Express Delivery on
orders over £50!
Next Day*
FREE
Express Delivery on
orders under £50
Next Day
£6.99
*Orders placed by midday will be delivered on the next working day. Orders placed after midday will be delivered on the second working day after the order was placed. Please note that our Express Delivery service delivers on Monday to Friday only.
Orders placed after midday on Friday or over the weekend will be delivered on the following Tuesday.
Orders containing frozen items are only dispatched on Monday-Thursday to ensure that the frozen items reach you in great condition on the next working day.
All UK parcels are shipped by FedEx, which offers an excellent and reliable service.
- Next Day Delivery (if order is placed by midday)
- Email tracking updates
- SMS tracking updates (if mobile number is provided)
- The option to leave your parcel in a safe place
To keep our costs low for customers in Northern Island, we also ship using Yodel.
We dispatch orders on weekdays only, Monday-Friday, except Bank Holidays.
SERVICE
TIME
COST
FREE Standard Delivery on orders over £60 (Yodel)
2-3 Days
FREE
Standard Delivery (Yodel)
5-7 Days
£4.95
Express Delivery (FedEx)
2-3 Days
£19.95
*Orders placed by midday will be dispatched on the same working day. Orders placed after midday will be delivered on the following working day.
Orders containing frozen items are not available in Northern Ireland. If you place an order for a frozen item, we will notify you and refund this portion of your order.
We are working on adding more destinations to this list. If you are in a different country and would like to place an order, please email info@keto-pro.co.uk and we'll see what we can do!
We dispatch orders on weekdays only, Monday-Friday, except Bank Holidays.
IRELAND
SERVICE
TIME
COST
Standard Delivery (FedEx)
5-7 Days
€19.99
SWEDEN (MINIMUM ORDER TOTAL OF £100)
SERVICE
TIME
COST
Standard Delivery (FedEx)
5-7 Days
£19.99
SWITZERLAND (MINIMUM ORDER TOTAL OF £100)
SERVICE
TIME
COST
Standard Delivery (FedEx)
5-7 Days
£25.99
*Orders placed by midday will be dispatched on the same working day. Orders placed after midday will be delivered on the following working day.
Orders containing frozen items are not available overseas. If you place an order for a frozen item, we will notify you and refund this portion of your order.
When will I receive my order?
If you are in the UK, you will receive your order the next working day after dispatch. If you are in the UK isles, you will receive your order within 3 working days after dispatch.
Orders placed before midday will be dispatched on the same day. Orders placed after midday will be dispatched on the next working day. Orders placed on Friday afternoon or over the weekend will be dispatched on the following Monday.
Can I specify a different delivery address to my billing address?
Yes! Orders can be despatched to a different delivery address, but we may ask for further confirmation or proof of identity for orders shipped to alternative addresses.
Can I add special delivery instructions to my order?
Within the shopping cart there is a facility where you can add delivery instructions. For example: "If out, please leave with neighbour". Please note that it may not always be possible for the courier to follow these instructions (for example signed for items cannot be left at the rear of properties).
What if I miss my delivery?
If nobody is available to sign for your order, the courier will leave a card with details of the phone number to call to arrange another delivery.
Which couriers do Keto-Pro use?
We have teamed up FedEx, who we consider to offer the best couriers in the UK, to deliver our orders. They offer an excellent customer service with email tracking updates, SMS updates (if you provide your mobile number) and the option to leave your parcel with a neighbour or in a safe place (please note that these requests are made at the customer's own risk).
What if my parcel has been damaged during transit?
Upon receipt of your delivery before you sign for the parcel, please check that the package is not damaged or if you think that your parcel has been tampered with, ensure that you bring this to the courier's attention and sign for the parcel as damaged. Damages must be reported by email (info@keto-pro.co.uk) within 2 business days of the parcel being received and signed for.
Deliveries that are in dispute or are under investigation can take 7-10 working days for a resolution, during this period no alternative products or refunds can be processed until the courier investigation have been completed.
No claims for shortages or damage will be accepted if the above conditions are not met
What if something is missing from my order?
Drop us an email (info@keto-pro.co.uk) with 2 business days of receipt of your order and we'll arrange a replacement or a refund.
No claims for shortages or damage will be accepted if the above conditions are not met
Do you ship overseas?
Unfortunately, due to punitive courier costs and the tax/duty impact of Brexit, we are currently not dispatching parcels to overseas countries which aren't listed above. We are continually reviewing this situation and trying to find a resolution.
Do you ship to the Channel Islands?
Unfortunately, we are currently unable to ship to the Channel Islands, but we are working on it!
