Terms and Conditions
Last updated: 12 May 2026
These Terms and Conditions govern your use of this website and the purchase of products from The Keto Pro Ltd. By accessing this website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use this website.
1. Who We Are
This website is operated by The Keto Pro Ltd.
Registered office and trading address:
The Keto Pro Ltd
Bay Studio Main Building - Unit 1
Bay Studio Business Park
Ffordd Amazon
Swansea
SA1 8QB
United Kingdom
Company Number: 11437355
VAT Number: GB318853382
Customer support: info@theketopro.com
2. Eligibility to Purchase
By placing an order through our website, you confirm that:
- You are at least 18 years old, or have permission from a parent or guardian
- The payment information provided is accurate
- You are legally entitled to use the chosen payment method
We reserve the right to refuse or cancel any order where fraud, misuse, or unauthorised activity is suspected.
3. Products
We make every effort to ensure product descriptions, images, nutritional information, and pricing are accurate.
However:
- Product packaging may occasionally differ from images shown
- Nutritional values may vary slightly between batches where legally permitted
- We reserve the right to update formulations, packaging, or product specifications without prior notice where necessary
Supplements and nutritional products sold by us are not intended to diagnose, treat, cure, or prevent any disease.
Nothing on this website should be considered medical advice.
If you have a medical condition, are pregnant, breastfeeding, taking medication, or under medical supervision, consult an appropriate healthcare professional before use.
4. Pricing and VAT
All prices shown on our website are in GBP (£) unless otherwise stated.
Prices include VAT where applicable under UK law.
Shipping charges, taxes, and duties (where applicable) will be shown at checkout before payment is completed.
We reserve the right to change pricing at any time, although confirmed orders will not be affected.
5. Orders
When you place an order, you will receive an order confirmation email. This confirms that we have received your order request, but does not constitute acceptance of your order.
A contract between you and us is formed only once your order has been accepted and dispatched.
We reserve the right to refuse, limit, or cancel orders for reasons including:
- Stock availability
- Pricing or product errors
- Fraud prevention
- Unusual purchasing behaviour
- Regulatory or export restrictions
If payment has already been taken for a cancelled order, a full refund will be issued.
6. Payment
Payments may be processed through secure third-party providers, including:
We do not store full payment card details on our systems.
7. Subscriptions and Recurring Orders
Certain products may be offered on a subscription or recurring delivery basis.
By purchasing a subscription product from The Keto Pro Ltd, you authorise us and our payment providers to charge your selected payment method automatically at the agreed subscription interval until your subscription is cancelled.
By subscribing, you acknowledge and agree that:
- Your subscription will automatically renew at the selected delivery frequency unless cancelled.
- Payment will be taken automatically before each renewal order is processed.
- Subscription pricing, product availability, or promotional offers may change over time. Where applicable, future renewals will be charged at the live subscription price in effect at the time of renewal.
- We may contact you regarding subscription updates, payment issues, stock availability, or changes affecting your subscription.
You may manage, pause, skip, or cancel your subscription at any time through your customer account, where this functionality is available, or by contacting us at info@theketopro.com before your next billing date.
If a recurring payment fails, we may attempt to process payment again, notify you of the issue, or pause/cancel the subscription until valid payment details are provided.
We reserve the right to cancel or suspend subscriptions where:
- Products become unavailable
- Payment repeatedly fails
- Fraud or misuse is suspected
- Operational or regulatory circumstances require us to do so
Cancellation of a subscription does not affect orders already processed or dispatched.
8. Delivery
We aim to dispatch orders promptly, but delivery times are estimates only.
We are not liable for delays caused by:
- Courier issues
- Customs processing
- Severe weather
- Industrial action
- Events outside our reasonable control
Risk in goods passes to you upon delivery.
Ownership of goods passes once full payment has been received.
For international orders, customers are responsible for any local duties, taxes, or import charges unless stated otherwise.
9. Returns and Refunds
Your statutory rights under UK consumer law are not affected.
For most online purchases, you may have the right to cancel your order within 14 days of receiving your goods.
However, for hygiene, food safety, and product integrity reasons, we may be unable to accept returns of:
- Opened food products
- Opened supplements
- Perishable goods
- Personal care items where seals have been broken
Refunds will be processed once returned goods have been inspected.
If products arrive damaged, defective, or incorrect, please contact us as soon as possible.
10. Subscription, Promotions, and Discount Codes
From time to time, we may offer:
- Promotional pricing
- Bundle offers
- Discount codes
- Subscriber-only offers
Unless stated otherwise:
- Only one discount code may be used per order
- Discount codes cannot be applied retrospectively
- We reserve the right to withdraw promotions at any time
11. Customer Accounts
If you create an account with us, you are responsible for maintaining the confidentiality of your login details.
We reserve the right to suspend or terminate accounts where misuse, fraud, abusive behaviour, or suspicious activity is identified.
12. Reviews and User Content
If you submit reviews, comments, photos, testimonials, or other content, you confirm that:
- The content is truthful and based on genuine experience
- You own or have permission to share the content
- The content does not infringe the rights of others
By submitting content, you grant us a non-exclusive right to use, reproduce, and display that content for marketing and operational purposes.
We reserve the right to moderate or remove content where appropriate.
13. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for:
- Indirect or consequential losses
- Loss of profits or business interruption
- Delays caused by third parties
- Misuse of products contrary to instructions
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be excluded
14. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy:
15. Intellectual Property
All content on this website, including:
- Branding
- Logos
- Product photography
- Graphics
- Written content
- Product formulations and educational content
remains the property of The Keto Pro Ltd unless otherwise stated.
Content may not be copied, reproduced, or distributed without written permission.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.