UK Delivery 

Please note:

- We dispatch orders on weekdays only, Mon-Fri except Bank Holidays. Next Working Day delivery does not include Saturday delivery.

- If you place your order on Friday before midday on a Next Day service, then it will arrive on Monday. If you place your order over the weekend on a Next Day service, then it will arrive on Tuesday

 UK ISLES Delivery 

At Keto Pro we will endeavour to ensure all parcels are delivered by the specified time-scale, We cannot be held responsible for any parcels that are delayed or are not delivered in the time frame due to adverse weather conditions, which is unfortunately out of our hands. We can only apologise in advance for this, and will try our best to notify you of any delays.

Special delivery instructions - Within the shopping cart there is a facility where you can add delivery instructions. For example: "If out, please leave with neighbour". Please note that it may not always be possible for the courier to follow these instructions (for example signed for items cannot be left at the rear of properties).

Shipping address - Orders can be despatched to your home or work place, we may ask for further confirmation or proof of identity for orders shipped to alternative addresses.

Shipping times - We dispatch orders to our couriers at approximately 1:30pm on weekdays only, Mon-Fri except Bank Holidays. Deliveries from our couriers to our customers are made on weekdays Mon-Fri 8.30am to 6.30pm and may require a signature. You will only receive your purchase on a Saturday if you have paid for (and are eligible for) Saturday Delivery.

If you miss delivery - If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery.

Our Couriers - We have teamed up with the best couriers in the UK to deliver our goods at the best prices. We use Royal Mail to deliver all our small items and UPS and DHL to deliver all larger parcels throughout the UK and ROW.

Upon receipt of your delivery before you sign for the parcel, please check that the package is not damaged or if you think that your parcel has been tampered with, ensure that you bring this to the couriers attention and sign for the parcel as damaged.

All shortages or damages must be reported within 48 hours of the parcel being received and signed for. All claims must be made by email to

info@keto-pro.co.uk

Any delivery where the customer has requested it delivered to a neighbour is subject to condition above

Any customer requesting a delivery to a neighbour that is to be signed for by them, is at their own risk.

No claims for shortages or damage will be accepted if the above conditions are not met

Deliveries that are in dispute or are under investigation can take 7-10 working days for a resolution, during this period no alternative products or refunds can be processed until the courier investigation have been completed.

Customers who request that their delivery is left in a safe place do so at their own risk.