If there’s an issue with your order, please feel free to get in touch with us - we may able to sort things without the need for a return.

You can reach us through the "Contact Us" link at the bottom of the page or via the chat box.

• Items must be unused and unopened
• Sent back with original packaging + labels
• Include your order number
• Instructions on whether you'd like a refund or a replacement.

Follow the steps above and, once it’s back with us, we’ll process your return accordingly.

We keep this fair and simple:

• You'll need to cover the cost of your return
• We can’t accept opened or used products
• Please get proof of postage (and tracked for higher value orders), as we can only provide refunds once your return has arrived with us.
• If your order included a free gift, please pop that back in too (unused). If it’s not included, we’ll adjust the refund to reflect it where applicable.
  
  

If you need a replacement quickly, the easiest option is to place a new order to secure stock, then send the original back to us — we’ll process your refund within 3–5 days once it arrives.